We have made a commitment to respect the privacy right of identifiable individuals (such as your employees in certain circumstances) by ensuring that their personal information (as defined by law) is collected, used and disclosed in such a manner that a reasonable person would consider appropriate in the circumstances. As a result of recent federal and provincial legislation we've further strengthened our privacy commitment on personal information by adhering to the following ten principles and as set out in the federal Personal Information and Electronic Documents Act (PIPEDA), as a minimum standard.

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Confidentiality & Security of Information

Any information you provide to us will not be used or intentionally disclosed by us to other parties except in the normal course of negotiating, maintaining or renewing the insurance.

We will take appropriate steps to maintain the security of your confidential documents and other information in our possession.

Accountability:

We are responsible for all personal information under our control and will designate one or more individuals who will be responsible for our compliance with the policies and procedures described in our privacy handbook.

Identifying Purposes:

We will identify the purposes for which we collect personal information at or before the time the information is collected.

Consent:

We will obtain the appropriate consent from individuals for the collection, use, or disclosure of their personal information, except where the law provides an exemption.

Limiting Collection:

The personal information we collect will be limited to that which is necessary for the purposes we have identified.

Limiting Use, Disclosure, and Retention:

Personal information will not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law. We will only retain personal information as long as necessary for the fulfillment of those purposes.

Accuracy:

The personal information we collect will be as accurate, complete and up-to-date as is necessary for the purposes for which it is to be used.

Safeguards:

We will safeguard the security of personal information under our control in a manner that is appropriate to the sensitivity of the information.

Openness:

We will make readily available to individuals specific information about our policies and procedures relating to the management of personal information under our control.

Individual Access:

Upon request, an individual will be informed of the existence, use, and disclosure of his or her personal information which is under our control, and may be given access to, and challenge the accuracy and completeness of that information.

Challenging Compliance:

An individual may address a challenge concerning compliance with the above policies and procedures to our Privacy Officer.

To obtain details on how to contact our Privacy Officer, call +1 (250) 564-4401 or +1 (800) 663-5581.

If you do not wish our relationship to be governed in such a manner, you need to advise us in writing before we proceed to arrange any and all insurance or surety on your behalf.